TERMS & CONDITIONS

The Dough Dept. Terms and Conditions of Booking & Information and Costing Details

Our dealings with you in relation to all services provided will be governed solely by the following Conditions. Please read the information and costing details before submitting your deposit. By submitting a deposit you will be confirming that you have read, understood and accept the following terms and conditions in full.

If you wish to book, firm confirmation of the date you require must be given in writing /email together with the agreed non-refundable deposit no later than 7 days after you receive your most recent quotation.
Your quotation is valid for 1 month after which your quotation may be subject revision.
Your contract is based on the numbers of guests stated in your most recent proposal or contract; if the number of guests is reduced the overall contract value will be unaffected.
If we have not received your deposit 6 months prior to your event your quote will be subject to revision.
Final confirmation of the menu chosen must be given 60 days prior to the date of the function.
Confirmation of the final number of guests must be given 60 days prior to the date of the event either in writing or email.
All damages, breakages and losses to equipment etc. incurred during the course of your event must be paid for in full.
Prices for equipment hired on your behalf may be adjusted from the price on your original quotation to reflect any price increases from external suppliers.
The Dough Dept. accepts no responsibility for loss or damage of guests or clients’ personal effects or property.

Payments, Deposits & Cancellations

Payment must be received & cleared no later than 30 days prior to the event.

In the event:

If we have not received cleared funds of all outstanding amounts before your event, we will not be able to proceed with your catering requirements and you will be deemed to have cancelled your event.
Deposits are date specific and are non-refundable. Please consider insurance against unforeseen circumstances.
Cancellation for any reason within 24 weeks of the event will be charged at 75% of the contract value.
Cancellation for any reason within 30 days of a function will incur 100% of the contract value.
Cancellations must be made during office hours between 9am and 5.30pm Monday to Friday and confirmed by email.
Interest will be charged on overdue payments. The interest will accrue at a rate of 5% above the prevailing Bank of England base rate on a compound basis for each full week or part thereof the amount remains overdue. We will also seek to recover any debt recovery costs incurred as a result of non/late payment.
In the event a genuine mistake has been made on your proposal or invoice we reserve the right amend or correct the mistake.

Food Safety

We do not knowingly use any genetically modified ingredients. Should you have any guests with nut or other allergies, please notify us in writing via email.

Please inform your guests that food is prepared in a kitchen that has been used to prepare various dishes, for example; we cannot 100% guarantee there will be no trace of nut or nut products. The same applies for gluten as there can be airborne contamination. If this is unclear please speak to the office for further clarification.
Food Anomalies and seasonal prices

We reserve the right to make any changes necessary to menus due to any product unavailability, food shortages, unusual price increases or due to any other unforeseen circumstances.
Supplements according to market conditions. Beef, lamb, pork and fish in particular may be at a premium over Christmas and New Year.

Itinerary, Timings and Layout

We require all relevant information including timings, location, position of setup and any other relevant information to be returned to us no later than 60 days prior to your event.
To guarantee your day goes without a hitch it is essential that you take the time to consider all options carefully, please include any special instructions you have for us for the day.
Access required for Towing vehicle and Horsebox along with minimum level parking area of 5 metres x 3 metres.

Service Staff

New Year’s Eve and other holiday periods staffing costs and menu prices costs may be increased, please ask for a quotation.
ours worked after midnight, if required, are charged for, at £100 per hour or pro-rata worked.

Equipment

The hire and setup of the necessary ovens, water urns etc. are included in the price quoted unless otherwise specified.
All equipment is maintained and serviced on a regular basis by qualified engineers in each field.
We hold current LPG Certificates, PAT Testing Certificates. All vehicles are serviced by dealers & manufacturers on a regular basis.
In the unlikely event of vehicle breakdown all vehicles used in the transportation of equipment hold Specialist breakdown cover so that we may be relayed to your event. This however may be subject to a delay in service start times depending on the recovery company’s workload.
Should there be a failure of equipment en route/at your event, service may either be delayed or cancelled in extreme circumstances. In the instance of equipment failure The Dough Dept. Will either seek to resolve the issue or where possible source another oven to deliver service.
If we are unable to carry out service The Dough Dept. will refund any/all payments received in full.

Delays

If our team are delayed due to unforeseen circumstances such as vehicle breakdown, road traffic, Government guidance etc. the following statements will come into effect:

Service Commencing 2 hours late or more: Refund of 25% of all received funds
In the case of extreme and unforeseen events that could pose a serious safety concern or in conditions bad enough to seriously disrupt service we reserve the right to halt service or cancel service until we feel it is safe to do so. This would include extreme weather conditions, acts of God, pandemics, civil unrest and other unforeseen events.
- In such a case and where we have acted in good faith we cannot offer a refund.

Covid-19 & Pandemics

We will still cater your event whilst the Government Guidelines allow the type of event and guests of 30 and above. We will reduce the price of the contract to reflect the new guest attendance. If you want to postpone at this point, the deposit and any other monies paid will held and your event will be rescheduled to an agreed available date. If the number of allowed guests drops below 30, we will happily postpone your booking and honour the quotation price for a new agreed available date. The deposit will be carried over to the new booking.

Public Liability Insurance, Hygiene Rating,

The Dough Dept. is covered by £10,000,000 Public Liability Insurance.

Special requirements, vegetarian and special diets

We are happy to cater for vegetarians, vegans, kosher, halal, food allergies and for all special diets if notified
at least 60 days in advance.
We reserve the right to refuse service to guests with allergies or intolerance if we feel we are unable to safely feed these guests. We should make this clear this very rarely happens but the safety and well being of your guests is paramount to The Dough Dept.
If there are a significant amount of variations of menu items in your party there may be a supplement to pay on these special meals.
- Please also make sure these are detailed on the itinerary at least 60 days in advance.